We understand that the phrase "electronic health record onboarding" might bring to mind frustrating memories: drawn-out timelines, generic training, cumbersome system setups, and a general feeling that your unique needs weren't truly understood. Perhaps the features of your last EHR simply didn't align with your department's specific goals, leaving you feeling unsupported and inefficient. In case you missed the customer comments about onboarding with Champ Software, when coming from another vendor with a disappointing onboarding experience at the top of this email, check this out:
"Don't be scared to switch. The onboarding was so easy. We've been up and running for a couple months now and there's never been a software glitch. It looks so great, so bright, user friendly, and everything is just broken down nicely in the patient's profile." -Jordan from Wells County, ND.
"It's been an amazing transition! The amount of support we get from Champ is truly amazing and with our old platform we weren't getting that. " Caitlin from Wells County, ND
At Champ Software, we believe your experience with an EHR should be empowering, not exasperating. With over 40 years of dedicated experience working with and for local public health departments, we've refined our onboarding process to directly address the pain points you've encountered with other vendors. When you choose Nightingale Notes by Champ Software, you are choosing a team of people to support you, not just a product.
The CHAMP Onboarding Advantage: Tailored, Iterative, and Supportive
Unlike the "one-size-fits-all" approach you experienced, our onboarding is:
Specific to your agency: We don't believe in generic training. Our team, including your dedicated account manager, works closely with you to deeply understand your business model, priorities, and unique public health agency needs. This in-depth understanding allows us to customize your system and training to precisely meet your requirements.
Built around your goals and priorities: We focus on the challenges you face and the goals you want to achieve. Our onboarding is designed to alleviate pain points and help you leverage Nightingale Notes to its fullest potential quickly.
Iterative and Hands-On: Forget lecture-style training that leaves you feeling overwhelmed. We provide hands-on, side-by-side training, guiding you through the features that most support your immediate goals. We even set up your system for your initial priority encounters, ensuring a smooth start.
Ongoing and Flexible: We don't believe in an "end date" to training. We'll continue to train your team until you're comfortable and confident using all the features of the software that support your business. We encourage early adoption of key features to maximize your system's benefits, and our collaborative approach ensures you launch sooner and more efficiently.
Our commitment extends far beyond the initial setup. We understand that your needs, usage, and goals evolve. Our onboarding approach is designed to be flexible and change with your agency's needs. We do not abandon you after training. You'll continue to receive robust support, including free ongoing training for any new staff and on all new features.
Can you imagine an EHR onboarding experience where you feel understood, supported, and empowered to achieve your public health mission more effectively? That's our promise. We invite you to learn more about how our team can transform your agency's experience with an electronic health record.
Champ Software is a pioneering developer of electronic health record (EHR) technology that’s designed specifically for public health practitioners, administrators and stakeholders. Every day, more than 130 community health agencies around the country trust our solution to track, report and share the information that’s vital to their populations.
Champ Software, Inc., PO Box 2246, North Mankato, MN 56002, (507) 388-4141
